Nothing They Could Do
I told the front desk person that she was overcharging
Rapport
Waking the Dragon: Preparing Hotels for China's Outbound Tourism
More than a million Chinese visited the U.S. in
Fighting the Fires with Reputation Management
In this first post about reputation management, I will point
The Importance of Ambiance in a Hotel or Bed and Breakfast
They’re cheap, and anyone can stay there. As a
The Guest Vortex
I was logging into the portal site for the main
Aligning with Your Guest's Needs
The more features you add to a product, the more
When Marketing Can’t Save a Bad Hotel (and What to Do About It)
Great marketing can’t fix a poor guest experience. Learn how hotels can recover from bad reviews, rebuild trust, and restore their reputation through genuine service improvements.
Building Stronger Guest Relationships Through Smarter CRM Systems
Smaller hotels can now deliver big-brand personalization with modern PMS systems like Cloudbeds, Mews, and Little Hotelier. Learn how guest data and CRM tools help you remember what matters — and turn one-time visitors into loyal regulars.