The Guest Vortex
I was logging into the portal site for the main
Operations
Aligning with Your Guest's Needs
The more features you add to a product, the more
Revenue Management Essentials: Hotel Pickup Report [Free Download]
There are two versions of the hotel pickup report available.
When Marketing Can’t Save a Bad Hotel (and What to Do About It)
Great marketing can’t fix a poor guest experience. Learn how hotels can recover from bad reviews, rebuild trust, and restore their reputation through genuine service improvements.
Building Stronger Guest Relationships Through Smarter CRM Systems
Smaller hotels can now deliver big-brand personalization with modern PMS systems like Cloudbeds, Mews, and Little Hotelier. Learn how guest data and CRM tools help you remember what matters — and turn one-time visitors into loyal regulars.
Getting Started with Expedia: Setup, Phone Support, and What to Expect
Learn how to set up your hotel on Expedia, manage inventory efficiently, and access support when you need it. Includes direct contact numbers and enrollment best practices.
Your Hotel Website Must Work on Mobile—No Matter Your Market Size
Over 70% of hotel website visitors now use mobile devices. If your site doesn't work on phones, you're losing direct bookings. Here's how to fix it.